FAQs

Pawflex™ Products
Will my cat keep playing with it?

Absolutely! The Paw Relief changes shape everytime your cat touches it. Its accordion design expands, contracts, bends and twists. Plus the built-in ball track keeps the chase going.

Therefore, your fur baby will feel like every session is unique.
Is it durable? Won't my cat destroy it in a minute?

Pawflex™ toys are resistant to the most savage pets. The Paw Relief is made of double-walled corrugated cardboard, a much stronger material than all standard scratching toys!

Unlike plastic toys that crack or fabric toys that shred, the Paw Relief actually gets better with use as it develops the perfect texture cats love.

It's specifically designed to handle scratching, pouncing and daily play without falling apart.
How many should I get?

If you have a multi-cat household or an energetic baby, getting 4-6 Paw Reliefs can be a game changer.

Simply connect them magnetically to create a bigger playground with more customization options. You won't regret it!
Will this work if my cat is old and doesn't play much anymore?

Many of our customers report success with senior cats who had stopped playing with other cheap toys.

The continuously changing shape and ball track trigger cats' instinctual curiosity, regardless of age. Even if your cat does not actively play, many use it as a cozy hideaway for sleeping and resting.
What's included inside?

Every Pawflex™ Paw Relief pack includes:

  • 1x Paw Relief
  • 1x Paw Relief track ball

The Paw Relief itself and high-quality, perfectly sized track balls that never fall out and give your baby endless fun!
How long to receive my order?

Orders are carefully packed and prepared for shipment within 1–2 business days. During peak seasons, processing may take slightly longer, but we’ll always keep you informed.

Estimated Delivery Times

  • USA: 5–8 business days
  • UK & Europe: 4–8 business days
  • Canada: 8–10 business days
  • Australia: 5–8 business days
  • GCC countries: 7–10 business days
  • Rest of World: 5–10 business days

Please note: customs checks, holidays, or weather conditions can occasionally affect delivery schedules.

Once your order is shipped, we will provide you with a tracking number via email.

For more information about shipping, please visit our Shipping Policy.

At Pawflex, your satisfaction means everything to us. If you have any further questions or concerns about your order, please contact our customer support team at help@trypawflex.com

Warm regards,

Julian R.
Pawflex Founder
How to return my order?

If you're not happy with your purchase, please contact our customer support here.

We offer easy returns and exchanges to ensure you have a positive experience with us.

Please refer to our Return Policy for detailed instructions.

Shipping & Orders
Shipping

Order Processing

Orders are typically processed and shipped within 1-3 business days.

You will receive an order confirmation when your order has been placed. Please verify:

order details, customer information, shipping address

If there is an issue, please contact our customer support at help@trypawflex.com

Shipping

You will also receive a shipping confirmation and tracking number when your package is in transit. Notifications for order and shipping/tracking will be sent to the email address provided at purchase, or to your contact phone number. Please double check junk and spam mail folders, in case your confirmation has been received there. Also allow us up to 3 business days before contacting us in case you did not receive your tracking number yet.

Our customer support can assist with tracking numbers and package deliveries. Please always provide your order number when sending inquiries to help@trypawflex.com

Estimated Delivery Times

USA: Delivered within 5-8 business days
Canada: Delivered within 8-10 business days
United Kingdom: Delivered within 4-6 business days
Australia: Delivered within 5-8 business days
Europe: Delivered within 5-8 business days
Middle East: Delivered within 7-10 business days
Rest of World: Delivered within 5-10 business days

For more information about shipping, please visit our Shipping Policy.
Where do you ship from?

We have inventory ready to be shipped in warehouses all across the globe: United States, Portugal & China.
I haven't received my order confirmation?

First of all, please check that our emails did not land in your spam/junk folder. If you think you've entered the wrong address, please email us at help@trypawflex.com and we'll update your details.
How to track my order?

Once your order is shipped, you will receive a confirmation email (or text) that contains your tracking number.

You can use this tracking number either HERE or on an external international tracking website such as https://www.17track.net/ to track your package in real-time, for your peace of mind.

If you did not receive your confirmation email (or text) within 5 business days after placing your order, please send our customer support a message at help@trypawflex.com and we'll sort this out.
Is my payment secure and what are the payment options?

We use secure, third-party payment gateways to process your payments. We do not retain your credit card information during or after the transaction.

If you choose to save your card information, your credit card details will be tokenized, encrypted, and stored securely by the third-party gateway, and will be submitted directly to your bank for authorisation.

We accept payments by Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Union Pay, Shop Pay, Klarna & PayPal.
When will my refund be processed?

We aim to process your refund within 14 business days after receiving your return at our warehouse.

Once your refund is issued, you’ll receive an email notification. Please note, it may take up to 5 additional business days for the funds to appear in your account, depending on your bank’s processing time.

If you haven’t received the refund after 5 business days, we recommend contacting your bank directly.
How to change or cancel my order?

If you want to change or cancel your order, please get in touch with us as soon as you can after ordering. We can typically process changes and cancellations within 6 hours of you placing your order, if your package isn't in transit yet.

For details, please email us at help@trypawflex.com
Returns

Your cat is not satisfied?

We offer a 60-day free return period on all our products. Please contact our customer support at help@trypawflex.com

Return costs for unwanted items are non-refundable at this time.

If you have received your item and there is a problem with defect/package, please contact our customer support.

help@trypawflex.com

Please also refer to our Refund Policy.

Do you have any questions?

If you have any questions and/or remarks, please contact us at support@trypawflex.com

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